Privacy Policy

Introduction

Coppervault ("we", "our", "us") is committed to protecting the personal information of individuals who engage with our services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA 2562).

This policy applies to all personal data collected through our website at coppervaul.live, through our contact forms, and during the provision of our financial education services. If you have questions about this policy, please contact us at [email protected].

Data We Collect

We may collect the following categories of personal data:

Information You Provide Directly

• Full name and contact details (email address, phone number)
• Information submitted through our website contact form
• Financial documents and records shared during service sessions (with your explicit consent)
• Communication records from emails and phone calls

Information Collected Automatically

• IP address and browser type when visiting our website
• Pages visited and time spent on site (analytics cookies, if consented)
• Device type and operating system

Retention Periods

Contact enquiry data is retained for up to 24 months. Session-related records are retained only with your explicit written consent and for the duration specified at time of consent. Website analytics data is retained for up to 14 months.

How We Use Your Data

Your personal data is used for the following purposes:

• Responding to enquiries submitted through our contact form or by phone
• Scheduling and conducting financial education sessions
• Sending service-related communications (session confirmations, materials)
• Improving the quality and relevance of our services
• Complying with legal and regulatory obligations under Thai law
• Website analytics to understand how visitors use our site (where cookies are consented to)

The legal basis for processing your data is: your consent (for optional communications and analytics), the performance of a contract or pre-contractual steps (for service delivery), and our legitimate interests (for service improvement and security).

We do not use your data for automated decision-making or profiling.

Data Sharing and Third Parties

We do not sell your personal data. We do not share your information with third parties for marketing purposes. Limited sharing may occur in the following circumstances:

• With service providers who assist with website hosting and email infrastructure, under data processing agreements
• Where required by Thai law, court order, or regulatory authority
• With your explicit consent for any other purpose

Our website may use analytics tools (subject to your cookie consent). These tools may be operated by third parties. Please refer to our Cookie Policy for details.

Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit via HTTPS
• Access controls limiting who can view personal information
• Physical security of our office premises
• Regular review of data handling practices

In the event of a data breach that may affect your rights or freedoms, we will notify you and the relevant supervisory authority in accordance with PDPA requirements.

Cookies

Our website uses cookies to function and, where you have consented, to collect analytics data. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies are required for the website to operate and cannot be disabled.

Your Rights Under the PDPA

As a data subject under Thai law, you have the following rights:

• Right to access — request a copy of personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data where applicable
• Right to portability — request your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time for consent-based processing
• Right to lodge a complaint — with Thailand's Personal Data Protection Committee (PDPC)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us promptly and we will take immediate steps to delete it.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the effective date noted at the top. Continued use of our website or services following any changes constitutes acceptance of the updated policy.

Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact: